Quality Inn & Suites Hanes Mall

The room was clean and comfortable. I liked that it had a microwave and refrigerator. I liked the close proximity to the highway and that I was able to go out of the door without going into the lobby. The area was well lit with lots of security cameras. Even though people were next door, it was quiet. I would stay here again

The Night Audit lady was sweet, friendly, and thoughtful! I had to book a room at the last minute, due to an hungry housing sit. that I care not to go into. Out of it, she was very caring and having worked retail and hospitality ( that's my field, ha! ) it was refreshing to see a front desk agent how has customer service pre-pandemic levels! Bless her! She was amazing!

Great location to the hospital where my assignment was. This particular trip someone knocked on my door late at night. They never identified themselves after me asking several times. I immediately called the front desk and the lovely lady at the desk immediately came to my door to check. In addition, she called me in my room to let me know, whoever it was, was not there. She assured me she would keep watch, as she could see my room on camera and from the office. An immediate sigh of relief and comfort knowing someone had my back while I slept comfortably. Thanks so much! It meant the world to me, especially as a female solo travel nurse. Definitely will be back!

The breakfast was awesome. My problem is that the person who worked in the breakfast area would not turn the lights on so it was pretty dark. When you're not familiar with things are it's kind of hard to find where things are. My opinion is the person working there should always have the lights on and people shouldn't have to ask him. The guy at the front desk on one day lectured me about how he (or the hotel) would prefer that I go to booking.com so that he could do other things for which he gets paid for. The next day he was extremely polite.

I was extremely pleased with Tom whom I had read many good things about in reviews other guest had written. Tom is truly one of a kind. He knows his job and takes pride in being kind, professional, knowledgeable, helpful and super friendly. I really was appreciative of such excellent customer service and did I say great humor. Trust the reviews when you read them concerning Tom. They are true. Additionally, I believe the front desk representatives name was Christy (I think) but she was totally awesome as well. She was kind, helpful, very knowledgeable and definitely an asset. Please continue to attract these type of quality workers and Quality Inn & Suites will flourish. Thanks guys!!!